Synamedia Freshers Recruitment 2021 | Associate Technical Support | Any Degree | Apply Online
Synamedia Freshers Recruitment 2021 – About the Company : Synamedia is the largest independent Video Software and Solutions company. Synamedia is a standalone Technology Company focused on Video Delivery Solutions. The company is headquartered in the UK.Synamedia Ltd. is a video technology provider headquartered in Staines-upon-Thames, UK. Its products cover content distribution and delivery, video processing, and video security.
Synamedia Freshers Recruitment 2021 Details :
Synamedia is schedule to hire Software Engineer (Java AWS/Azure Developer) for BE/B.Tech. The detailed eligibility and application process for Synamedia Off Campus Drive 2021 are discussed below.
Company : Synamedia
Job Role : Associate Technical Customer Support
Location : Bangalore
Experience : Freshers
Education : B.E./B.Tech
Apply By : ASAP
Synamedia Recruitment Drive Eligibility Criteria :
- A candidate should have Bachelor’s in computer studies or Engineering or equivalent
- Analytical and troubleshooting skills.
- Eager to learn. Technical aptitude to assimilate new learning quickly
- Excellent written and verbal communication skills
- Flexible: Very able to adapt to a changing environment
- Able to take initiative and drive change
- Performs well under pressure and in disruptive environments where priorities can change in response to customer demand
- Video technology: Digital TV, VoD, MPEG, ABR, MPEG-DASH, HLS, Cloud DVR, etc.
- Routing Protocols: CCNP equivalent knowledge or higher in IP networking
Synamedia Off Campus Drive 2021/Skills :
- Troubleshooting on complex IT , Cloud, On Prem , DevOps environment with understanding of Media Platforms.
- Excellent exposure/hands on Linux, Cloud (Azure/OpenStack/Google cloud) , basic Networking skills
- Good exposure on incident management tools
- Good exposure monitoring tools like ELK /Zabbix /Prometheus
- Good to have knowledge of Media products.
- Strong Troubleshooting skills
- Knowledge on Shell scripting / python scripting
- Good to have exposure on automations.
- Basics multimedia concepts in Mpeg2, H.264, TS, OTT, IPTV, HD & SD resolutions, 4K TV, DRM, VOD, Live streaming, PPV, Adaptive Streaming
Synamedia Recruitment 2021/Responsibilities :
- Front line technical service reliability operators accountable for handling critical customer issues coming in via support phone line and ITSM tools.
- Emergency Handling and Service Restoration
- Provision users and configuration management
- Responsible for first touch incident resolution (via TSG or SOP) or escalation to the appropriate resource in line with the SLAs.
- Responsible for monitoring the live service via Moogsoft alerts, Heads Up Displays, Manual service checks or customer escalations.
- Accountable for High Priority Bridge Moderation (Spin up bridge, start whiteboard, document sequence of events).
- Document and refine Phone Script, TSGs and SOPs.
- Service Request Management (User Provisioning, Client Invites, Environment requests, Deployments, etc.)
- Responsible for refining Service Centre tools and process
- Accountable for working upstream with Dev on monitoring, tools and architecture to deliver security, reliability, manageability and availability at scale.
- Accountable for Executive response and communication
- Accountable for developing tools to reduce restoration times and cost of operations.
- Command and control during High Priority Events.
- Problem Management/Retrospectives
- Accountable for deploying services to production environments.
Synamedia Mega Recruitment 2021/Job details :
- Proactive Monitoring and resolving the alarm both application and system level
- Handling Tickets coming via Email, Alarms, phone and ticketing tools
- Performing deep analysis on ticket and target is to resolve the ticket on Tier 1
- Forward Ticket that cannot be addressed by the Tier 1 to SRE and Engineering Team
- Triage the Ticket with customer, SRE and engineering team.
- Monitoring alarm and Ticket queue consistently
- Monitoring the SLA associated with Ticket
- Work as a team member, providing support to colleagues as and when required.
- Starting the VM / Services to restore the services to prevent the outage
- Share new solutions with the group as part of “Sharing Best Practices”
- Contribute & Participate for the overall improvement of the program / company.
Registration Link for Synamedia Recruitment Drive 2021
All Eligible Candidates should Apply in Synamedia Recruitment Drive 2021 by using below mentioned link before the last date.
Registration Link : Click here